Return Policy

Morehouse Appliances is committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call us at the phone number listed or complete the contact form on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Damaged Products: Inspect your product for damage at the time of delivery. If damaged, the delivery team may be able to make arrangements to your satisfaction or you can call the store for additional assistance. For more information, call us at the phone number listed or complete the contact form on our Contact Us page.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product does not function as expected, please contact our service department for assistance. Generally, manufacturers require at least one service call to determine the cause of the problem before replacement.

Products That Do Not Fit: Product that does not fit upon delivery may be subject to return, restock, pickup and delivery fees. Please check the space and utilities where your new appliance will go to be sure it will fit. Also check the path we will need to take within your house; check doors and door frames and other possible restrictions and other area that may prevent us from delivering or installing your new appliance.

Other Returns: New, unopened product in the original box may be returned within 7 days of the date you receive the product and is subject to a 10% restocking fee. Special orders or products that have been converted or modified, either by us or by you, cannot be returned under any circumstance.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 8.75% sales tax.