Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 315-735-6143 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Return Policy

Morehouse Appliances is committed to your satisfaction. If a return is necessary, your sales associate can help facilitate the return. To start the return process, call us at the phone number listed or complete the contact form on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Damaged Products: Inspect your product for damage at the time of delivery. If damaged, the delivery team may be able to make arrangements to your satisfaction or you can call the store for additional assistance. For more information, call us at the phone number listed or complete the contact form on our Contact Us page.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product does not function as expected, please contact our service department for assistance. Generally, manufacturers require a service call to determine the cause of the problem.

Products that do not fit: Product that does not fit upon delivery may be subject to return, restock, pickup and delivery fees. Please check the space and utilities where your new appliance will go to be sure it will fit. Also check doors and other area that may prevent us from delivering or installing your new appliance.

Other Returns: New unopened product in the original box may be returned within 30 days of the date you receive the product. Delivery an pickup charges will apply if our delivery team is making the return. Special orders or products that have been converted or modified, either by us or by you, cannot be returned under any circumstance.

Products that have been opened and/or installed or are outside the 30-day timeframe may be accepted for return at Morehouse Appliances’ discretion. Restocking, delivery and pickup charges will apply. All accessories, clean instruction books and warranty cards must be returned with the product. Product that does not meet the above criteria, may not be accepted as for return. Refunds for products being returned will be issued once the product is received back by us and meet our product return criteria.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.